Salesforce is the no. 1 CRM software in the world. This popular cloud-enabled platform offers customer relationship management (CRM) services to help organisations automate their sales and marketing processes.
Salesforce started as a SaaS (Software as a Service) for CRM software in 1999. With Salesforce, you can now develop applications, automate processes, analyze data, and even provide marketing services.
Additionally, this widely used CRM tool provides automatic upgrades, so you won’t have to worry about infrastructure or applications.
A multi-tenant architecture makes Salesforce an ideal solution for integrating APIs, freeing up capacity, increasing scalability, and lowering ownership costs with platform support.
Additionally, its AI-powered platform automates various marketing, financing, and human resource processes. It is a boon for small and large organizations because it allows them to focus on innovation, better customer service, and less technology maintenance.
Salesforce provides different services, including Platform as a Service (PaaS) and Community Cloud. You can use this platform for the following purposes:
There are countless benefits of using Salesforce:
Now that you know about the Salesforce platform, its role, and its benefits, let’s look at what Salesforce Testing entails.
Salesforce testing’s primary purpose is to evaluate bespoke application functionalities instead of those integrated into SDFC (SalesForceDotCom). SDFC offers customers the option of tailoring everything to their needs.
Salesforce testing guarantees that feature upgrades and enhancements do not fail or jeopardise other components of your Salesforce infrastructure.
Salesforce initially offered services using the Classic Platform, Aloha, which was popular during the 2000s. This was later supplemented by SF’s first PaaS offering, Force.com.
The Lightning platform is one of the most recent additions to SF’s product line, and it has several additional functionalities, security features, and an improved user interface.
The Salesforce application development life cycle follows the same phases as any other platform:
Acceptance testing is of two types -
(a) User Acceptance Testing: This test aims to verify that the product meets all performance standards from the users’ point of view.
(b) Business Acceptance Testing: This test aims to ensure that the software meets the requirements and goals of the business.
Manual Salesforce testing usually includes regression testing, integration testing, and functionality testing. First, you must check your current strategy for gaps or repetitive test cases. You can then conserve resources by automating tasks.
Salesforce platform managers, however, face a severe quality problem with manual Salesforce testing. The system becomes more prone to risks as it grows larger and more complex. Moreover, you can’t ensure quality by manually testing Salesforce.
Also, it is slow, inefficient and prone to human errors. Testing Salesforce becomes more challenging as it undergoes seasonal updates, configurations, customisation, and integrations. Thus, test automation plays a key role here.
A DevOps-based Salesforce testing strategy provides greater transparency into business processes. Each individual within your company needs to understand how their role plays in the larger ecosystem.
Additionally, to maximise productivity and efficiency, operations teams must understand the development process and vice versa.
Tests conducted for Salesforce help identify defects early, validate the system’s functionality, and verify configuration and code compliance.
Salesforce testing is synonymous with a balanced manual and automated testing strategy. Salesforce test automation is primarily intended to validate the software.
Manual Salesforce testing usually includes regression, integration, and functionality testing. First, you must check your current strategy for gaps or repetitive test cases. You can then conserve resources by automating tasks.
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